Marisol owns a busy yoga studio popular with local college communities. Her customers call daily to check on class times, availability, and pricing, which takes too much of her staff’s time. Marisol would love to use Google My Business to provide the answers these customers need, without requiring her staff to take calls. Which feature of Google My Business could Marisol use to accomplish this?

• Google My Business Informer allows her to set a robocall to answer and inform phone callers.
• Google My Business Call Center lets her dictate a message that’s then read by a professional.
• Google My Business Redirect lets her decide to which phone line and device a caller is directed.
• Google My Business Messaging lets her send a quick text that answers her customers’ questions.

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Correct Answer is:
Google My Business Messaging lets her send a quick text that answers her customers’ questions.

Marisol should use Google My Business Messaging to provide the answers customers’ need, without requiring her staff to take calls. Because Google My Business Messaging lets her send a quick text that answers her customers’ questions.

• Learn more here: Skillshop Measurement Certification
• First Chapter: Get to know Google My Business
• Sub-Chapter: Get started with Google My Business