Omnichannel customers frequently engage with a product digitally several times prior to purchasing.
- Omnichannel customers make purchases in-store only and account for disproportionately more sales
- Omnichannel customers make purchases in silos, either online and in-person
- Omnichannel customers interact with a product or service at the store versus digitally
- Omnichannel customers interact with a product or service digitally multiple times before purchasing
The correct answer is: Omnichannel customers interact with a product or service digitally multiple times before purchasing
Explanation: Today’s sophisticated shoppers epitomize the omnichannel consumer. These individuals not only explore products or services multiple times in the digital space before committing to a purchase but also exhibit a fluidity in buying either online or in-store. Remarkably, while omnichannel consumers might not form the majority, they contribute to a significant portion of total sales.