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Jensen is the marketer for GlobalMovers.com. She’s done a comparative analysis of the site against competitor sites. She’s convinced that improving the speed and responsiveness of the site will increase its effectiveness and revenue contribution. Which statistic should she use to convince the executive leadership of GlobalMovers.com to make site speed a priority?

The statistic that Jensen should use to convince the executive leadership of GlobalMovers.com to make site speed a priority is search ranking.

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Martha is the marketer for Circus.com. She’s patterned the design of her web site after BigTop.com, a successful competitor’s site. Sales from the site haven’t been as successful as she hoped. She’s asking you for advice to improve the marketing effectiveness of her website. What advice would you give to Martha to make her site more successful?

The advice to give Martha to improve the marketing effectiveness of her website is to focus on changes that enhance user satisfaction.

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Cecila helps to optimize the mobile experience for GroveClove’s website and app. Cecila understands that, although mobile devices have constraints that desktops don’t have, they also present unique opportunities. In what way does performance present an opportunity for mobile devices when it comes to marketing?

The way performance presents an opportunity for mobile devices in marketing is that building thoughtful, simpler interfaces can help improve speed and performance across all device types.

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Forrest is in the market for a barbecue grill. He did a Google search and clicked a link to an outdoor products site named OutdoorMan.com. What must the site marketer for OutdoorMan.com do to make a good first impression of the site on Forrest?

The site marketer for OutdoorMan.com must provide a very welcoming experience for Forrest to ensure a good first impression when he visits the site after clicking a Google search link for a barbecue grill.

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Murphy is the owner of a user-focused organization called FusionTactics. Murphy wants to encourage cross-functional collaboration between the teams at FusionTactics. Which question is suitable to ask to encourage cross-functional collaboration between FusionTactics’s teams?

A suitable question to encourage cross-functional collaboration between FusionTactics’s teams is: “Do web and app teams have aligned goals and strategies?”

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As the marketer for TravelTheWorld.com, the user experience for the site is Harper’s responsibility. She enjoys creating rich, impressive content that creates a welcoming environment for users. But the slow performance of the site frustrates her. What’s a factor that’s likely slowing down the performance of the website?

A factor that’s likely slowing down the performance of the TravelTheWorld.com website, which Harper is responsible for as a marketer, is videos, as they require higher bandwidth, increase load time, and can negatively impact the overall user experience.

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Alan is the lead marketer for NewYorkCourier, a New York-based courier company. Their dev team has implemented several personalization features in the site. Before the changes go live, they’d like to test the effectiveness of the new personalization features. What Google service can easily test the changes on NewYorkCourier, a New York-based courier company?

The Google service that can easily test the effectiveness of the new personalization features on NewYorkCourier, a New York-based courier company, is Optimize 360.

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The marketers for FishyFishy.com are demonstrating to the executive management team the new features of the site that deliver personalized content to the user. When a user clicks on a web ad offering a 25% discount, it goes directly to a web page with information about the offer. What method of user personalization does this describe?

The method of user personalization demonstrated by FishyFishy.com, where a user clicks on a web ad offering a 25% discount and is directed to a web page with information about the offer, is delivering a relevant landing page.

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The product managers and developers for MoveMyStuff.com have spent considerable effort to improve the responsiveness of the website. Now, they’re trying to determine the best way to measure the performance of the site. What’s one factor they should consider in choosing responsiveness metrics?

One factor that the product managers and developers for MoveMyStuff.com should consider in choosing responsiveness metrics is using real-world results instead of lab-testing results.

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Bartholomew is the marketer for his company’s web site, LogoMaker.com. The company sells graphic logo design services through the site. Several of his colleagues have commented that the site is difficult to use. Bartholomew thinks the site will be more successful if users enjoy the time they spend there. To improve the user experience of the site, which two areas should Bartholomew focus on? Select the best answers. Select All Correct Responses

To improve the user experience of LogoMaker.com, Bartholomew should focus on navigation and landing pages.

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You are designing a mobile web site for a company called PoliticalNews.com. It’ll be the primary showcase of their political news service. The website’s design must include access through mobile devices. To make sure that customers have a good experience with the PoliticalNews.com web site, what should be the primary marketing goal?

The primary marketing goal for the PoliticalNews.com website should be to present the brand as if the customer walked into a store, ensuring a seamless and engaging user experience.

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Tramly is a business focused on improving their conversion rate optimization. Tasked with deciding which projects within Tramly are worth testing, Marisa is using the PIE framework to help make that decision. Which of the following questions would fit in with the PIE framework criteria?

The question that fits within the PIE framework criteria for deciding which projects within Tramly are worth testing, as Marisa is tasked with, is: “How valuable is the traffic to this page?” This helps prioritize optimization efforts based on potential impact.

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Jill is in the process of conducting conversion rate optimization (CRO) for their business, Stovesy. Jill understands that the first step in the CRO process is to identify opportunities on Stovesy’s site and app. Carrying out quantitative and qualitative research achieves this outcome. Which of the following insights are part of quantitative research when it comes to CRO?

The insights that are part of quantitative research when it comes to conversion rate optimization (CRO) for Jill’s business, Stovesy, include user insights.

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Jessie is shopping for her husband’s anniversary present. He loves to go fly fishing whenever he can. Jessie uses her mobile phone to ask for the nearest outdoor supply store. Her phone opens up the map application with directions to a nearby location only five minutes away. This is an example of what kind of personalized user experience?

Jessie’s experience of receiving directions to a nearby outdoor supply store based on her mobile search for fly fishing gear is an example of using known user signals.

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Gerald is the product manager for LaughItUp.com, a website for comedians. Earlier this year, many comments from site feedback complained about poor responsiveness. Working with the site marketing and development teams, Gerald created a plan where the site responsiveness metrics couldn’t fall below a certain level. Which plan type is Gerald’s plan?

The plan type that Gerald created for LaughItUp.com, ensuring that site responsiveness metrics do not fall below a certain level, is a performance budget.

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Santiago has been the marketer and site manager for FixMyCar.com for the past 15 years. He and the developer team have spent much effort improving the user enjoyment of the site. Recently, performance metrics are showing the speed of the site has regressed significantly over time. Which long-term maintenance program can help by limiting certain metrics that affect performance?

The long-term maintenance program that can help Santiago and the developer team at FixMyCar.com limit certain metrics that affect performance, as their site speed has regressed significantly over time, is a performance budget.

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Nelson is a marketer for the company WorldTrend. Nelson wants to help build a strong, more user-focused organization by getting the support of WorldTrend’s leadership. Which of the following is a recommended action for Nelson to gain the support of leadership in this area?

The recommended action for Nelson to gain the support of WorldTrend’s leadership in building a strong, more user-focused organization is showing benchmark data across the competition.

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Dr. Hector Bellagio, marketing consultant for USTours.us has ordered his marketing team to rescue the website. Online sales are at an all-time low, and he thinks it’s because the landing page is unfriendly. As the head marketer for USTours.us, you must determine if he’s right or wrong. What tool can you use to measure the effectiveness of your landing page?

The tool that can be used to measure the effectiveness of the landing page for USTours.us and determine if it is causing low online sales is the Google Ads landing page report.

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Vicky manages the Google Ads account for the business, RelicsComics. Vicky focuses on improving the mobile conversion rate (mCvR) while everything else remains the same. What changes can RelicsComics expect to see in their Google Ads account if Vicky is successful in increasing the mCvR?

If Vicky successfully increases the mobile conversion rate (mCvR) for RelicsComics while everything else remains the same, the expected changes in their Google Ads account would be an increase in conversions and revenue.

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Susie is the business owner of GooeyChewy. Susie knows how important conversion rate optimization is, but she’s limited with her time. Susie has learned that, by deciding what to test and in what order, the PIE framework can help her to prioritize her time. Which of the following criteria belong to the PIE framework?

The PIE framework that Susie, the business owner of GooeyChewy, can use to prioritize her time in conversion rate optimization consists of three criteria: Potential, Importance, and Ease.

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Claudia has been working on improving the mobile experience for UplandHut. The owner of UplandHut is interested in quantifying the impact that Claudia’s work has had. Claudia knows that one way of doing this is to calculate the relative mobile conversion rate (rel mCvR). How can Claudia calculate rel mCvR for UplandHut?

The relative mobile conversion rate (rel mCvR) for UplandHut, which Claudia wants to calculate to quantify the impact of her mobile experience improvements, can be determined by dividing the mobile conversion rate by the desktop conversion rate.

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HotAndCold.com, a regional HVAC contractor, has contracted Kennedie to be their marketer. Thus far, their website has been an informational site full of static pages. Kennedie is upgrading the site to include online ordering with a PCI compliant checkout process. She’s recommended the usual Visa/Mastercard checkout options, though she dislikes the time it takes for a customer to checkout that way. Which payment option allows customers to checkout using a Visa card stored in their Gmail account?

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HopePower.com, a local electrical contractor, has contracted Charlotte to be their marketer. Thus far, their website has been an informational site full of static pages. Charlotte is upgrading the site to include online ordering with a PCI compliant checkout process. She’s recommended the usual Visa/Mastercard checkout options, though she dislikes the time it takes for a customer to checkout that way. Which payment option allows customers to checkout using a Visa card stored in their Gmail account?

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SmithPlumbing.com, a local plumbing contractor, has contracted Jade to be their marketer. Thus far, their website has been an informational site full of static pages. Jade is upgrading the site to include online ordering with a PCI compliant checkout process. She’s recommended the usual Visa/Mastercard checkout options, though she dislikes the time it takes for a customer to checkout that way. Which payment option allows customers to checkout using a Visa card stored in their Gmail account?

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Kathy has been the lead marketer for ChickenChef.com for the past 10 years. The web site is still using the same web application platform used to create it. Kathy thinks it’s time to update to a progressive web app (PWA). What are two benefits of moving ChickenChef.com to a PWA platform? Select the best answers. Select All Correct Responses

Two benefits of moving ChickenChef.com to a progressive web app (PWA) platform are that it works on flaky connections and is accessible from the phone’s home screen.

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