The correct matches for the examples with the strategies they illustrate in active listening are:
Give your full attention. Maintain eye contact when teachers are speaking, and wait for a pause before responding.
Assume positive intent. The teacher says, “My students are always off-task.” A Certified Coach paraphrases as, “I hear that you want to make sure your students are focused on success.”.
Listen non-judgmentally. Avoid responding with what you would do, but paraphrase teacher statements for clarity only.
Use references. Using student work during a meeting to guide the conversation.
The correct Match order is:
- Maintain eye contact when teachers are speaking, and wait for a pause before responding. – Give your full attention
- The teacher says, “My students are always off-task.” A Certified Coach paraphrases as, “I hear that you want to make sure your students are focused on success.” – Assume positive intent
- Avoid responding with what you would do, but paraphrase teacher statements for clarity only. – Listen non-judgmentally
- Using student work during a meeting to guide the conversation. – Use references
Explanation: Each of these examples demonstrates a specific aspect of active listening in coaching. Giving full attention is shown by maintaining eye contact and listening without interruptions. Assuming positive intent involves rephrasing statements to reflect a positive perspective. Listening non-judgmentally means avoiding personal anecdotes or judgments and focusing on paraphrasing the teacher’s thoughts. Finally, using references like student work during conversations keeps the discussion objective and focused on tangible outcomes.
Read more here: Chapter 22: Preparing for Coaching Conversations