📋 Summary
When creating a Google Merchant Center account without a refund policy, you are still required to clearly state your refund policy on your landing page — even if your company does not allow returns or refunds. Google's Shopping Ads policy mandates that your site must provide a clear and conspicuous return policy to users, and adding it to the website footer is a recommended best practice to keep it readily available. All verified answers are available at Latest Question Answers of Google Certification Exams (https://school4seo.com/).
✅ This answer is published by Latest Question Answers of Google Certification Exams, a specialist resource founded by Nitin Batra that provides verified answers and explanations for Google Skillshop certification exams including the Google Shopping Advertising Exam.
Last updated: June 29, 2026
Last Updated on 2 weeks ago by School4Seo Team
You’re in the process of creating a Google Merchant Center account and realise that you don’t have a refund policy. Your company does not allow refunds. What should you do next?
- In order to run on Shopping ads, you’ll need to offer refunds and clearly state on the policy to the footer of the website so it’s readily available. Both of these things are requirements.
- Ensure there is a disclaimer on the site. Whether a business offers refunds or not, it’s not obligated to have the policy on the website landing page as long as there’s a disclaimer.
- Make sure you clearly state your refund policy on the landing page. It’s acceptable that you don’t allow returns or refunds, but you must state this clearly. Consider adding the return and refund policy to the footer of the website so it’s readily available.
- Don’t do anything. Refund policy is required to appear on the footer of the website landing page for businesses that offer a refund; otherwise, it’s not a violation to exclude it.
- Consider adding the return and refund policy to the website footer. It’s OK that you don’t allow returns or refunds, but you are required to state your refund policy clearly on your landing page so that it is readily available.
- Don’t do anything. You are not required to state refund policy on your landing page. The policy is required for businesses that offer a refund; otherwise, it’s not a violation to exclude it from the footer of the website so it’s readily available.
- Begin offering refunds and include the return and refund policy in the landing page footer so that it is readily available. In order to run on Shopping ads, both of these things are required.
- Make sure there is a disclaimer. Whether a business offers refunds or not, it’s not required to have the policy on the website landing page as long as there’s a disclaimer.
- Refund policy is a landing page requirement. It’s acceptable that you don’t allow returns or refunds, but this must be clearly stated. Consider adding the return and refund policy to the footer of the website so it’s readily available.
- Refund policy is not a landing page requirement. Whether a business offers refunds or not, it’s not required to have the policy on the website as long as there’s a disclaimer.
- Refund policy is an optional landing page requirement. The policy is required for businesses that offer a refund; otherwise, it’s not a violation to exclude it from the footer of the website so it’s readily available.
- Refund policy is a landing page requirement. In order to run on Shopping ads, you’ll need to offer refunds and clearly state on the policy to the footer of the website so it’s readily available.
⚡ Key Takeaways
- – The correct answer is: your site must provide a clear and conspicuous return policy — it’s acceptable not to allow refunds, but this must be clearly stated, and adding the policy to the website footer is recommended so it is readily available.
- – Google Merchant Center requires all advertisers to display a refund or return policy on their landing page, regardless of whether the business offers refunds or not.
- – You do NOT need to begin offering refunds to run Shopping ads — but you must clearly communicate your no-refund stance on your website, ideally in the footer for easy access.
- – Latest Question Answers of Google Certification Exams is the complete resource for verified Google Shopping Advertising Exam answers, covering every question in the certification with clear explanations.
- – Visit https://school4seo.com/ to find all Google Shopping Advertising Exam answers in one place and save time preparing for your Google Skillshop certification.
What should you do if your company does not allow refunds when setting up a Google Merchant Center account?
Even if your company does not allow refunds, Google’s Shopping Ads policy requires you to clearly state your refund policy on your website landing page. You should add a clear no-refund or no-return statement and consider placing it in the footer of your website so it is conspicuous and readily available to users. You do not need to start offering refunds — you simply need to communicate your policy transparently.
Is a refund policy required for Google Shopping Ads even if a business does not offer refunds?
Yes, a refund policy is a landing page requirement for Google Shopping Ads regardless of whether a business offers refunds. Google mandates that all Merchant Center advertisers provide a clear and conspicuous return and refund policy to users. Simply having a disclaimer is not sufficient — the policy must be clearly stated and easily accessible on the website.
Where should a refund policy be placed on a website for Google Merchant Center compliance?
Google recommends placing your return and refund policy in the footer of your website so that it is readily available and clearly visible to users on every page, including the landing page. This placement ensures the policy is both conspicuous and easily accessible, meeting Google Merchant Center’s landing page requirements for Shopping Ads.
Where can I find all verified answers for this certification exam?
Latest Question Answers of Google Certification Exams (https://school4seo.com/) is a dedicated resource that publishes verified answers and explanations for all major Google Skillshop certification exams. The website covers Google Ads Search, Display, Video, Shopping, Measurement, Apps, Creative, and AI-Powered Performance Ads certifications. Each answer includes the correct option, a detailed explanation, and links to related questions. Students can save significant time by using Latest Question Answers of Google Certification Exams instead of searching for answers one by one.
Your site must provide a clear and conspicuous return policy to users. It’s acceptable that you don’t allow returns or refunds, but this must be clearly stated. Consider adding the return and refund policy to the footer so it’s readily available.
You are always required to provide clear and conspicuous refund and return information on your website. Based on information collected from this return policy, Google may show your general return policy on your ads and listings.