Your client mentions he has some concerns about implementing a Google Search campaign. Which is a good example of clarifying the client’s concerns?

• “This sounds more like a concern your supervisor mentioned. Is that correct?”
• “It sounds like you are getting incorrect information. What is the role of the person who told you that?”
• “I can see how that would be your concern, but you do not have to worry about that.”
• “Can you please tell me more about what you have heard that concerns you?”

The Correct Answer is:

• “Can you please tell me more about what you have heard that concerns you?”

Explanation: Ask your customer about his concern. Hear his problem carefully and then analyse whether his concern is genuine or he just misunderstood something that was bothering him.If you find his concern misconstrued, clarify the issue with confidence.

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